However, the Kinh replied If cake signs harm health need evidence proving that day, customers only

Customer "element" mooncakes mold despite expiry, Kinh represent that: cake mold if they eat large quantities new influence health, and eat in small quantities, the level of influence negligible. hot event
Customers Kinh factors reflect the irresponsible journalism, Ms. Hanh N. (live in Cau Giay District, Hanoi) - said: "I bought Kinh white gold, the price of 770,000 cobwebs VND / Fivimart cobwebs box at the supermarket. On cake expiry date recorded 10/04/2012, but to date 27/9 gear box has black mold. A box has lost 3 of 4, then the mold. Meanwhile, the wheels still sealed packaging is not torn , still sealed casing cobwebs ". Ms. H called the customer care department of Kinh to reflect the company sent a person under the legal department to her house to check. After reviewing her cake box H, the staff confirmed: This was the product of Kinh Do not counterfeit products. Kinh proposal was changed to a new product for you however, I disagree N. While no clear answers about the cause of moldy bread. The next day, two people of the Kinh referral of quality control department to H please bring her home about defective products and has apologized customers. Representatives of Kinh said not by bread mold materials that do not work desiccant pack, but need more time to test. "They asked me to write on a piece of paper is what I desire. When I made inquiries as to whether the product has been used and the products no signs of mold but I have donated cobwebs food and trot, why, company will respond and how to support? " - N. she asked. Ms. Hanh N. buy Kinh Do mooncakes box white gold, the price of bread Fivimart.Tren record 770,000 at the expiry date of 10/04/2012, but to date 27/9 gear box has black mold.
However, the Kinh replied If cake signs harm health need evidence proving that day, customers only product of Kinh Do not eat anything else. "Discontent with answering the irresponsibility of Kinh, N. pressing her: "I felt really shocked. When they apologize very gentle, kind to please bring their products, but they have gone an impressive landmark product, the company said that my request was ridiculous, another product that's all right. 60,000 only bread my bread is moldy. I feel like this is a violation of the interests of consumers. At the same time worried about the state of the gear box courtesy sent his parents, teacher of children, courtesy boss, ... "- N. her forehead. cobwebs Longitude: customer requirements so absurd
Talking to the press, representatives Kinh, Nguyen Huu Thanh - Head of Customer Care, said: Immediately after receiving her reflection N. (at 28.9 days), the Kinh people came and gave her a cake box worth 3 times compared with moldy bread box but I do not agree. cobwebs You can ask to see the papers and positions the company to decent work. Kinh said Representative: Among 2 pie that reflect clients, only one mold on the surface, because the shell is no longer sealed packaging. Kinh ready to buy bread mold box and gave customers a high end gear box worth 3 times the value of faulty gear box.
According to records from the Kinh staff: Box cake that reflects the client company has 6 units but only one has a mark on the surface phenomena. Kinh explained to customers that bread mold phenomenon is not common case, because, when put on the market, the product has been evaluated before. N. In case that you encounter is only finite. After the inspection, detection Kinh edge of the packaging is the same, should cobwebs not be sealed air may have entered into, bacteria causing mold. On the client bread mold can affect health, he insisted List: Bread mold is only the customers never stop and eat this cake mold. Moreover, his view that the Member for: cake mold is not properly ensure the safety standards of food hygiene truth but if eaten in large quantities, then a new influence cobwebs health, and eat in small quantities, the level not significantly affected. According to the Kinh since, after the withdrawal of landmark products, customer Kinh donated a box of mooncakes most senior Kinh contract worth $ 2,200,000. But I ask N. For N 5 boxes of cake she gave Kinh to pay back the amount corresponding to 5 gear box that you bought, ie 770,000 x 5 box = 3,850,000 VND VND paid in cash. "If you so request is completely unreasonable, it goes well beyond the scope of the work ... We can not meet this requirement, because if not 5 box 50 box that gave the stars ? " - To set out his hypothesis. cobwebs When asked about the direction of the final settlement Kinh related to this case, he concludes List: The Kinh agreed to buy 01 of her products cake mold N. (worth 770,000 dong), "How 05 product acquisition gave it ridiculous, Kinh Do not agree "- he stressed List. Customers frustrated with the behavior of Kinh Do, however, reverse exchange